Network Support Group Services
Our HUMEC computing environment basically consists of Microsoft Windows-based workstations and servers running Novell NetWare. Although we will assist you with other technological issues, our staff's expertise lies with the services listed below:
- Applications: Our servers deliver Pegasus Mail, Webmail and Norton Anti-Virus applications. Our support staff's expertise primarily lies with MS Office, Pegasus Mail, Netscape Calendar, Internet Explorer, and Netscape Communicator.
- Backup Services: daily archiving of all network files.
- Documentation: maintain inventory of users, services, and devices.
- E-mail Delivery Services: provide Internet mail using and POP3, IMAP and SMTP services.
- Ethernet Switches and Wiring: coordinate with CNS to deliver Ethernet connectivity to the desktop.
- File Storage: over 190 GB of disk space is available for individual and shared file storage services.
- FTP: provide File Transfer Protocol services to all HUMEC users.
- Hardware Support: our expertise lies with WinTel computers, NetWare servers, and HP Printers.
- Listserv Hosting: maintain over sixty listservs.
- Maintain Common Computing Environments: service technology carts, labs, and student workrooms.
- Network Printing: manage 25 network printers.
- Network Servers: maintain eight Novell NetWare servers.
- Training: deliver sessions on topics such as Basic Computing and Networking, Pegasus, and Netscape Calendar.
- User Support: assistance is provided to all HUMEC account holders. We generally support WinTel computers running Windows 9x and printing to HP Printers. We respond to 2,000 requests annually.
- Virus Control: prevent and control damage to software and data from computer viruses.